Easy to handle
ZERO software installation
ZERO servers required
ZERO phone lines needed
Create new campaigns in minutes from anywhere
Supervise & manage campaigns & agents from any location
ZERO software installation
ZERO servers required
ZERO phone lines needed
Create new campaigns in minutes from anywhere
Supervise & manage campaigns & agents from any location
with Pay-as-you-go
pay per minute of usage only
or Per agent inclusive plans
per agent per month, inclusive of features and support
Unlimited agents & campaigns easily created in minutes
intuitive user interface
powerful predictive dialer with inbound call blending
support for small ad-hoc campaigns as well as large multi-step campaigns with millions of contacts
Choice of preview or predictive dialer
depending on your campaign.
Seamless blending of inbound calls
with outbound campaigns.
Unlimited number of data fields and
fully customisable agent screen.
Automated campaign data flows
comprising multiple steps.
Pre-defined and on-the-fly reports
available at any time.
Easy data import and export,
as well as API automation.
Live listening to ongoing calls and
on-demand recording.
Highly scalable cloud solution with secure data and voice encryption.
Support for sub-contracting call centers.
Outbound Calling
Dialfire lets you choose the right dialing method for your campaign.
or
With Dialfire you can prioritise contacts according to any kind of freely defined criteria. This allows you to achieve an optimal address usage.
Regulation in some markets requires you to make calls with a visible caller ID which customers can call back. Dialfire supports this. Even if you are not legally obliged, sending a valid caller ID will help build trust in your call.
You decide:
Inbound Call Handling
Seamlessly blend your inbound calls with outbound campaigns – in a flexible way that supports peaks.
Dialfire does not restrict the number of inbound lines and lets you configure an overflow-team, which will help with inbound calls during peak times.
Customisable
Dialfire offers numerous possibilities to build the campaign inline with your imagination and needs.
In Dialfire you have full control over your data set. You define what information you want to store about your contacts. No limitation.
Create a mask that feels just right – add, remove and re-arrange fields with a mouse-click or drag and drop. Add more customization with scripting.
Transmit your own numbers as caller IDs or choose to not transmit any. Your numbers can be used immediately for caller ID and inbound calls after a fully automated online verification.
While Dialfire works with VOIP from your browser, it also integrates with PSTN, which could be useful in areas with low bandwidth.
Dialfire supports Do-not-call lists. You decide if they should be taken into account for all your campaigns or only for a specific one.
Multi-step campaign
Are you running several projects? Dialfire lets you manage them cleanly inside separate campaigns – with their own set up and own address pool.
Automatize your campaign with automated data flows comprising multiple steps. Dialfire supports campaign steps such as outbound call, export (csv or pdf mail merge), e-mails and webhooks for the integration with your native systems.
Real-Time Analytics
Know the status of your campaign at any given moment and without having to ask a technician. Access live status overviews and browse live data. You can even update contact data on the fly.
Need to create reports regularly? Tell Dialfire to create them automatically and in the format you need them. Waste no more time adapting a report to the desired format manually.
Need a new report right now? No problem, create it with a few mouse-clicks.
Reports can include any kind of contact and campaign specific data, also custom ones.
All analytics are created in real time, so you can take decisions in a timely manner. Create shortcuts for the analytics you need to have at your fingertips regularly.
Integration
Import contacts in spreadsheet format and with any number of rows and columns. Dialfire will automatically create the contacts with all data provided. You decide how Dialfire should deal with duplicates.
Export your data into a custom structure that you define with the help of an intuitive user interface. No technical personnel needed.
Integrate with your own systems via webhooks.
Call Monitoring & Recording
Listen silently to ongoing calls. You can even send a message to the agent, which is very helpful during the training period.
Record talks as a regular part of your workflow or adhoc at the click of a button. Conversations can be recorded one-way, two-way recording or both at the same time. It’s your choice.
Reliability & Security
Dialfire grows (and shrinks) with your needs and this instantly. Use it for any number of seats and pay only for what you use. We take care of it for you. No software installation. No server setup. No maintenance.
We know your data is sensitive. All Dialfire traffic happens through a secure connection (https). Data is backed up on multiple servers in the cloud across multiple locations
Multi-Tenancy
Dialfire supports multiple tenants. Share campaign tasks with another call center and with limited access rights.
We are a passionate team of developers, engineers, forward thinkers and value adding guru’s who cannot wait to enhance your operations
Our team operates from Sunny South Africa as well as most other parts of the Globe
Lets meet and get you dialing in jet speed time